Access for Wheelchair users. All sites have level access.
Haxby has automatic doors.
New Earswick please ring bell for access assistance if needed.
Huntington please ring bell for access assistance via a side door.
Stockton-on-the-Forest please ring bell for access assistance via a ramp.
Parking - Huntington has limited parking, please park away from the site leaving parking spaces for doctors and the disabled.
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Videos
Based at Haxby surgery. We have a selection of videos on various health topics. Any patient may borrow these. Please ask Haxby reception staff for details.
Compliments, Complaints and Suggestions
We are always looking for ways to improve our service. Any suggestion or complaint will be investigated thoroughly. Please click here to see the complaints procedure.
See also PALS below.
Protection and Use of Patient Information
Your records are kept in a secure and confidential manner and use is restricted to the terms of the Data Protection Act (1998).
We have an obligation to record relevant clinical details about our patients. This information is mainly recorded on the practice computer system. Presently these computer records are required to be kept indefinitely. They are available on a need to know basis to clinicians and administrative staff in the practice. The information in the patient records is used to facilitate ongoing care, for recall and for other administrative purposes such as repeat prescriptions. We do use clinical information for audit and research (including market research) but this is in an anonymised form with no patient identifiable details.
We have strict protocols for access and confidentiality. Information from the clinical record may be released to third parties when a referral is made to a hospital - for instance to a specialist - and on other occasions such as for a report to a solicitor or insurance company. In the example of a specialist referral, consent for release of relevant clinical details is assumed as it is essential information without which a referral cannot be made. We do not release clinical details to other third parties without explicit consent from the patient. We cannot discuss patient's details with friends or relative without the patient's consent.
As a patient you are entitled to view your clinical record and amend inaccuracies if found. There is normally a administrative charge for this service.
Freedom of Information Act
Patients Advice and Liaison Service (PALS)
NHS PALS can aid you with queries regarding patient’s rights and NHS services. They can also help you in the event of a lack of satisfaction with the outcome of a complaint to the Practice.
Freephone 0800 5870856.
In addition, the Practice has its own member of staff who can advise regarding Practice services or who can assist with general suggestions, compliments or complaints. Phone 724600 and ask for the Practice PALS coordinator.
Your Guide to the NHS
Your rights and responsibilities are shown on the Department of Health Website. The booklet “Your Guide to the NHS” also contains details and copies are available from any surgery reception.
Primary Care Trust
Our local Primary Care Trust is North Yorkshire & York. They can be contacted at Sovereign House, Kettlestring Lane, Clifton Moor, York YO30 4GQ Tel: 724004 also at 37 Monkgate, York YO31 7PB Tel: 724100
For more information visit their website at www.nyypct.nhs.uk.
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